Effective Date: 1st March 2025
At Coppenwall Estate Agents, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, website, and communications.
1. Information We Collect
We may collect and process the following information about you:
- Personal Information – Name, address, email address, phone number, and other contact details.
- Property Details – Information related to property transactions, valuations, and preferences.
- Financial Information – Where necessary, for transactions, mortgage applications, or verification purposes.
- Technical Information – IP address, browser type, and usage details when you visit our website.
- Communication Data – Records of interactions with us via phone, email, and other channels.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide estate agency services, including property sales, lettings, and valuations.
- To communicate with you regarding your property search, sale, or rental.
- To comply with legal and regulatory obligations, including Anti-Money Laundering (AML) requirements.
- To improve our website, services, and customer experience.
- To send relevant marketing communications, where consent has been given.
3. How We Share Your Information
We may share your information with:
- Third-party service providers assisting in our services, including solicitors, mortgage brokers, surveyors, and referencing agencies.
- Regulatory authorities when required by law (e.g., AML checks, fraud prevention agencies).
- Marketing partners, but only if you have given consent to receive marketing communications.
- IT service providers for website and data security management.
We do not sell your personal data to third parties.
4. Data Security & Retention
We implement strict security measures to protect your personal data from unauthorized access, loss, or misuse.
We retain personal data only for as long as necessary to fulfill our contractual and legal obligations. Generally, we keep property transaction records for at least 6 years to comply with industry regulations.
5. Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:
- Access your personal data.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data, subject to legal obligations.
- Withdraw consent for marketing communications at any time.
- Restrict processing or object to how we use your data.
- Request data portability where applicable.
To exercise your rights, contact us at team@coppenwall.com.
6. Cookies & Tracking Technologies
Our website may use cookies and tracking technologies to enhance user experience. You can adjust your browser settings to manage cookie preferences.
7. Contact Us
For any privacy-related queries or to exercise your rights, please contact:
- oppenwall Estate Agents, Kingfisher Business Centre, Burnley Road, Rawtenstall, Rossendale, BB4 8EQ
- Email: team@coppenwall.com
- Phone: 01706 489140
If you have concerns about our data handling practices, you may also contact the Information Commissioner's Office (ICO).